How we handle personal information

This policy applies to personal information handled through this website and through email communications sent to us from this website.

This website does not currently use a contact form. If you choose to contact us, you will do so by email.

We may collect or receive the following information:

• limited technical and usage information generated when you visit this website;
• aggregate website analytics used to understand overall traffic and page usage;
• technical request and security-related information reasonably required to deliver, cache, protect, and troubleshoot this website;
• any personal information you include when you contact us by email, such as your name, email address, phone number, business name, and the contents of your message; and
• records reasonably required for security, administration, troubleshooting, or legal compliance.

Please do not send sensitive or special personal information to us by email unless it is clearly necessary.

We use privacy-focused, cookie-free analytics to understand overall website usage and performance.

This website uses Umami analytics for aggregate reporting. We do not use this analytics setup to identify visitors personally or to track them across other websites.

We use Cloudflare to host, deliver, cache, and help secure this website.

As part of those services, Cloudflare may process limited technical request data and security-related metadata, including IP addresses and related network or traffic data, to deliver the website, manage traffic, improve reliability, and help protect the site against malicious or abusive activity.

Cloudflare may also use strictly necessary cookies or similar technologies where applicable for security, traffic management, and network performance purposes.

Personal information or related technical metadata processed through these services may be handled outside South Africa.

If you contact us by email, the personal information in your message may be received, stored, and processed through our business email systems.

We use Zoho Mail for business email. As a result, personal information included in emails sent to us may be processed or stored outside South Africa, including in the United States.

By contacting us electronically, you acknowledge that cross-border processing may occur to the extent reasonably necessary for us to receive, secure, store, and respond to your message.

We may use personal information to:

• respond to enquiries and communicate with you;
• consider potential projects and provide follow-up information or quotations;
• operate, maintain, secure, deliver, and improve this website;
• understand general interest in our services and website usage; and
• comply with legal, regulatory, and reasonable business requirements.

We may share personal information with service providers who help us operate this website or our business communications, where reasonably necessary and subject to appropriate safeguards.

We may also disclose information where required by law, where reasonably necessary to protect rights or security, or in connection with professional advice, dispute handling, or regulatory processes.

You may contact us to ask about the personal information we hold about you, or to request correction or deletion where appropriate and subject to applicable law.

If you do not want us to process personal information contained in an email enquiry, please do not include it in your message.

You may also consult our PAIA manual for further information about access to records.